Current Opportunity: Customer Hosts
Customer Hosts are the public face of Museums Northumberland, providing every visitor with a friendly and warm welcome. As part of a diverse and enthusiastic team, our Customer Hosts are very approachable and have the ability to communicate well with all kinds of people, working effectively, calmly and professionally, even under pressure.
Customer Hosts are responsible for making the visitor experience exceptional through the provision of outstanding customer service, engaging visitors in our heritage, exhibitions, events, activities and guided tours, ensuring that every museum visit is enjoyable, informative, safe and memorable.
Museums Northumberland is now recruiting for enthusiastic Customer Hosts to join our Visitor Services team at Hexham Old Gaol or Berwick Museum during our busy Summer Season (April – October). To succeed in this role you will have previous experience of delivering outstanding customer care. You will also be expected to have a passion for Northumberland’s heritage and need to be a proactive, outgoing, approachable, and confident in being able to provide support to all aspects of daily visitor engagement, from promoting our membership to assisting with activities, events, exhibitions, security and retail sales.
We have a number of part-time hours available on a fixed term contract basis Wednesday to Sunday. Please state in your application what days/hours you are available to work.
How to apply
The job description, person specification, guidance notes and declaration form can be downloaded below.
A CV, covering letter and completed criminal record declaration form should be submitted to admin@museumsnorthumberland.org.uk or posted to Woodhorn Museum by the closing date 4 April 2019, by midnight.
Please contact our administration office if you require assistance to participate in the recruitment process either by email admin@museumsnorthumberland.org.uk or by telephone on 01670 624455.
Short listing and interviews
Woodhorn Charitable Trust carries out short listing by objectively assessing the information you provide against the requirements of the job as set out in the job description and person specification. If you are short listed, you will be contacted and invited to attend an interview.
We will tell you if we need you to do anything else such as a skills test.
Requirements
Eligibility to work in the UK
Criminal records
Having a criminal record will not necessarily prevent you from working at Woodhorn Charitable Trust. In reaching a decision we will take account of the nature of the work and the circumstances and background of the offence(s) and the time elapsed.
Further information
Contact admin@museumsnorthumberland.org.uk for information about Woodhorn Charitable Trust’s Diversity and Equality policy and eligibility to work in the UK.
