Opening times

  • Monday Closed
  • Tuesday Closed
  • Wednesday 11am - 4pm
  • Thursday 11am - 4pm
  • Friday 11am - 4pm
  • Saturday 11am - 4pm
  • Sunday 11am - 4pm
More information

Opening times

  • Monday Closed
  • Tuesday Closed
  • Wednesday 11am - 4pm
  • Thursday 11am - 4pm
  • Friday 11am - 4pm
  • Saturday 11am - 4pm
  • Sunday 11am - 4pm
More information

Opening times

  • Monday 10am - 5pm
  • Tuesday 10am - 5pm
  • Wednesday 10am - 5pm
  • Thursday 10am - 5pm
  • Friday 10am - 5pm
  • Saturday 10am - 5pm
  • Sunday Closed
More information

Opening times

  • Monday Closed
  • Tuesday Closed
  • Wednesday 10am - 4pm
  • Thursday 10am - 4pm
  • Friday 10am - 4pm
  • Saturday 10am - 4pm
  • Sunday 10am - 4pm
More information

Some of our museums are now running on summer opening times. To find out more, visit the Opening Times page.

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Shop / FAQs

£4.95 across the United Kingdom
Unfortunately, we are unable to offer international product postage at the moment

We aim to deliver within 5 to 10 working days.

Unfortunately, we are unable to offer international product postage at the moment

You don’t need to register an account with us to browse the website, but if you want to make a purchase online, you will then need to login or register an account in order to complete your online purchase. Your address details are stored securely, but we don’t store your card details or share your personal information.

If you forget your password, enter your email address and select ‘remind me’, and we will email you a password confirmation.

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you and our payment system is Stripe.

We do not hold card payment details.

We (Woodhorn Charitable Trust) are committed to safeguarding the privacy of our website visitors. This policy explains how we treat the personal information we collect about the people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

The public facing brand of Woodhorn Charitable Trust is ‘Museums Northumberland’.

By using our website you are agreeing to be bound by this policy.

Please download a copy of the Website Privacy Policy at the bottom of this page (you can also find a copy on our Policies page).

This policy was updated on 6th June 2018.

You should receive your items through our delivery partners within a maximum of 10 working days, if you still have not received your order please email hello@museumsnorthumberland.org.uk or call our Visitor Services Team by telephone on 01670 624455 and we will investigate for you.

 

If your order includes print to order then it will be dispatched separately from our suppliers.

Your order may be sent from different sites depending on stock available and large or bulky orders may be sent separately.

If your complete order has not arrived within 10 working days then please email hello@museumsnorthumberland.org.uk or call our friendly Visitor Services Team by telephone on 01670 624455 and we will investigate the matter for you.

Please email us with your order number and, where possible, provide photographs of damage or fault to hello@museumsnorthumberland.org.uk and we shall discuss options with you.

If you have changed your mind you can request a refund by emailing hello@museumsnorthumberland.org.uk Upon receipt of the items we shall give a refund excluding postage and packing charges. Please obtain a proof of postage.

Print to order is dispatched separately from our supplier, we do not share any details other than your order and dispatch name and address which is then confidentially destroyed upon dispatch.

Yes, all of our packaging is environmentally friendly, 100% recyclable, plastic-free and from sustainable forests where possible. Hopefully you will be able to recycle or even reuse your packaging.

If an item is showing as ‘out of stock’ please email hello@museumsnorthumberland.org.uk and we can advise you of a timescale for the items’ availability.

Please contact us before making a visit as some products are unique to specific sites. Our online range is currently limited to the most popular products and print to order, please note annual membership is required to visit our Museum shops. To find out more about our membership scheme, please click here

You will receive a confirmation and a dispatch email with tracking details from our courier

We will process your order as soon as it’s received so that you will receive your items as soon as possible, therefore regrettably we are unable to change your order once placed. If you do change your mind please contact us with your order number and we’ll do our upmost to help hello@museumsnorthumberland.org.uk

 

For any other questions please contact us on hello@museumsnorthumberland.org.uk or call our Visitor Services Team by telephone on 01670 624455