TERMS & CONDITIONS
Museums Northumberland Shop
Thank you for choosing to visit the Museums Northumberland Shop.
All purchases directly support the charitable activities of Woodhorn Charitable Trust (the legal entity behind Museums Northumberland) which is a registered charity in England & Wales no.1129712.
These terms and conditions of sale are applicable to all orders and sale transactions through the Museums Northumberland website at www.museumsnorthumberland.org.uk. By placing an order for products you agree to be bound by and accept these terms and conditions.
These sales terms do not affect your statutory rights which cannot be waived or limited by contract.
Who We Are
Woodhorn Enterprises Limited (“Museums Northumberland”) is a wholly owned trading company of Woodhorn Charitable Trust.
Woodhorn Enterprises Limited is a company registered in England and Wales under number 6893854 whose registered office is at Woodhorn Museum, QE II Country Park, Ashington, Northumberland, NE63 9YF VAT Reg. No: 991270701.
The public facing brand of Woodhorn Charitable Trust is Museums Northumberland.
The following terms and conditions will apply between yourself and Woodhorn Enterprises Limited for the sale and purchase of the items contained in your basket, and their subsequent delivery. These terms and conditions of sale do not affect your statutory rights (under Governing Law and Jurisdiction).
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the online shop service, use of the online shop service, or access to the online shop service or any contact on the website through which the service is provided, without express written permission from the Trust.
All our profits from this sale support the work of Museums Northumberland legally known as Woodhorn Charitable Trust, a registered charity in England & Wales no. 1129712
Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Contacting us
If you have any questions regarding the Museums Northumberland’s Online Shop, our products or any order that you may have placed, please contact us either by email at hello@museumsnorthumberland.org.uk or by telephone on 01670 624455 during our regular opening hours from 10am to 4pm Wednesday to Sunday. Alternatively, please write to us at:
Museums Northumberland, Woodhorn Museum, QE II Country Park, Ashington, Northumberland, NE63 9YF.
Availability of Goods and Prices
All prices indicated for products are in Pounds Sterling and are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out in the payment section of the Website. Please note, on rare occasions prices of some goods may differ from those in the physical shops at Museums Northumberland.
Museums Northumberland attempts to be as accurate as possible when describing products on the Website and we have made every effort to display as accurately as possible the colours and images of our products that appear at the store. For example, we cannot guarantee that your computer monitor’s display of any colour will be accurate and true to the real project, though we make every attempt to provide you with as much accurate information as possible.
Museums Northumberland aims to ensure that the pricing of products on the Website is correct at all times, however, on rare occasions the Website may not accurately reflect the correct details at the moment at which you place your order. Museums Northumberland reserves the right to change prices or to withdraw an item from sale without prior notice.
We aim to deliver goods within 5-10 working days in the UK, at present we are unable to offer overseas delivery. If Museums Northumberland is unable to deliver the goods that you have ordered, we will inform you by email at the address given on your order form as soon as practically possible once the error is discovered.
Acceptance of Orders
All orders are subject to acceptance and product availability.
We may choose not to accept your order; if an item is out of stock, if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
Payment
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Museums Northumberland will not be liable for any delay or non-delivery.
Our Contract
Acceptance of the order and the completion of the contract between you and Museums Northumberland will take place when we have dispatched the goods you have ordered, and received payment.
When you have completed your order, you will be sent an email confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details.
Acceptance of Delivery
Whilst Museums Northumberland takes every precaution to ensure all deliveries reach you in good condition, we cannot accept responsibility for any damage sustained once a product has arrived at the delivery address.
Goods should be inspected upon delivery and any goods that arrive in an obviously damaged condition should not be accepted.
Original art work is collection only and goods should be inspected on collection and Museums Northumberland is not responsible for any damage or loss when a private courier has been arranged for collection.
Returns Policy
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from a Museums Northumberland Shop.
If you are not satisfied with a product, please notify us within 14 days of the delivery date by email hello@museumsnorthumberland.org.uk and we will provide return information. Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.
Post and package costs are non-refundable and we cannot take responsibility for returns that do not reach us.
If your product is defective or damaged, please notify us within 14 days of the delivery date by email hello@museumsnorthumberland.org.uk and we will provide the return information. Items will be refunded or exchanged providing you have given us proof of defect or damage.
For defective or damaged products we will refund your reasonable costs incurred for post and package of the goods.
Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate. By using the Website, you agree to keep your password and account details confidential, and to take all reasonable measures to prevent unauthorised access to your account. You are responsible for all actions that occur in relation to your account.
Validity
By signing up for an account or ordering a product from the Website you agree to accept and abide by these terms and conditions. The terms and conditions are subject to change at any time. It is your responsibility to check the terms and conditions regularly (particularly before making any purchase) in case there are any changes.
Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.
Data Protection
Museums Northumberland (and its Parent company) will take all reasonable precautions to protect your personal data. We will never make your personal details available to other companies for any purpose. Your submission of personal information through the store is governed by our Privacy Policy.