Museums Northumberland Social Media Community Guidelines

Our mission is to Share Northumberland’s Stories.

Our social media presence is focused on helping people find out more about, discuss and engage with our collections, public programme, activities and latest news.

We encourage you to share your stories and photos, join in conversations and ask questions.

We love hearing from you and, to ensure that everyone has a positive experience, we have a few house rules for being part of our Social Media Community.

Protect yourself

Avoid posting any personal information publicly (email, telephone, address, bank details). Only post images you have permission to share. Be aware of scams and fake pages or profiles and be cautious of clicking on links posted by others in comments. We will never ask you to share personal information or ask for your bank details.

Be relevant

We welcome debate and discussion, but be respectful of the opinions of others. Please keep comments relevant to the original post, and don’t repeat the same message across multiple unrelated posts. Off-topic posts or comments are likely to be removed.

Be respectful

We want our digital spaces to be safe, inclusive and welcoming for everyone. Please avoid posting any hateful, defamatory, obscene, discriminatory or harassing comments, images or videos, or anything that could be deemed offensive to others. Such comments and posts will be removed, and will most likely result in you being banned or blocked.

What to expect from us

Please remember, human beings run our social media!

We welcome constructive criticism and comments and respect the freedom of speech; however, we ask you to follow our Social Media Community Guidelines to ensure that everyone has a positive experience when interacting with our social media platforms. Any comments or users who do not follow these guidelines will be removed.

Our core office hours are between 09.00 and 17.00, Monday to Friday. Our social media platforms are also monitored over the weekends and public holidays. We are a small team and we aim to respond to any social media comments and enquiries as quickly as possible. But sometimes replies may take longer due to staff working hours or holidays. Please be patient with us.

You can also contact us via phone 01670 624455 email hello@museumsnorthumberland.org.uk

Our social media platforms